vd8com Privacy Policy

01 Information We Collect

When you register for an account, use the vd8com platform, or contact our support team, vd8com collects certain personal and technical information. We collect only what is necessary to operate our services safely and in compliance with applicable requirements. The categories of information we collect are set out below.

Account Registration Data

During the account registration process, we collect the following information that you provide directly: your full legal name, date of birth, residential address, email address, and mobile phone number. This information is required to create and manage your vd8com account, to verify your identity as part of Know Your Customer (KYC) obligations, and to communicate with you about your account activity.

Identity Verification Documents

To comply with our KYC obligations and to ensure the security of financial transactions, vd8com may request copies of identity documents including a National Identity Card (NID), passport, or driver's licence, as well as proof of address documents such as a recent utility bill or bank statement issued in Bangladesh. Where applicable, we may also request proof that a payment method (such as a bKash or Nagad wallet) is registered in your name.

Transaction and Financial Data

vd8com records details of all financial transactions conducted through your account, including deposit amounts, withdrawal requests, payment method identifiers (such as the registered mobile number associated with a bKash or Nagad account), transaction timestamps, and reference numbers. We do not store full card numbers; card transactions are processed through certified payment processors who handle card data under their own security protocols.

Gameplay and Betting Data

We record your activity on the vd8com platform, including the games you play, the bets you place, the stakes wagered, the outcomes of rounds, and the session duration. This data is used to calculate your account balance accurately, to resolve any disputes, to identify unusual activity patterns for responsible gaming purposes, and to improve the quality of our platform.

Technical and Device Data

When you access vd8com, our servers automatically collect certain technical data including your IP address, device type and operating system, browser type and version, screen resolution, referral URL, and the pages you visit within the platform. This data is used to maintain platform security, detect fraudulent access attempts, and optimise the vd8com experience across different devices.

Customer Support Communications

When you contact the vd8com support team via live chat, email, or WhatsApp, we retain records of those communications. This allows us to provide consistent support, to review prior interactions in the event of a dispute, and to improve the quality and responsiveness of the support service over time.

02 How We Use Your Data

vd8com uses the personal data we collect for the following clearly defined purposes. We do not use your data for any purpose that is incompatible with the purposes stated in this Privacy Policy without first obtaining your consent or establishing another lawful basis for processing.

• Account management: Creating, maintaining, and securing your vd8com account, including processing login requests, managing your balance, and applying account restrictions where required.
• Identity verification and KYC: Verifying that you meet the eligibility requirements to use vd8com, including confirming your age (18+), identity, and the ownership of your payment methods.
• Transaction processing: Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard accurately and in a timely manner.
• Fraud and AML prevention: Monitoring account activity for signs of fraud, money laundering, collusion, or other prohibited conduct as defined in the vd8com Terms & Conditions.
• Responsible gaming: Identifying patterns of play that may indicate problem gambling behaviour, facilitating self-exclusion requests, and applying deposit limit or time-out restrictions requested by the player.
• Customer support: Responding to account queries, investigating disputes, and providing assistance through the 24/7 live chat, email, and WhatsApp channels.
• Platform improvement: Analysing aggregated, anonymised usage data to understand how players interact with the vd8com platform and to guide product development priorities.
• Legal compliance: Meeting obligations under applicable financial, anti-money laundering, and data protection regulations, and responding to lawful requests from competent authorities.
• Promotional communications: If you have opted in to marketing communications, sending you information about vd8com promotions, bonuses, and seasonal offers relevant to the Bangladesh market, such as BPL season promotions and Eid bonuses. You may opt out at any time.

03 Cookies and Tracking Technologies

vd8com uses cookies and similar client-side technologies to enable core platform functionality, to keep your session secure, and to gather aggregated analytics data that helps us understand and improve the player experience. We do not use third-party advertising cookies or behavioural tracking networks.

What Are Cookies?

Cookies are small text files stored on your device by your web browser when you visit a website. They allow the website to recognise your browser on subsequent visits, to maintain a login session across page loads, and to remember preferences you have configured. Cookies do not contain executable code and cannot access other files on your device.

Types of Cookies Used by vd8com

Managing Your Cookie Preferences

You can control and delete cookies through your browser settings at any time. Most modern browsers allow you to block all cookies, block only third-party cookies, or delete existing cookies. Please note that disabling essential session cookies will prevent you from logging in to your vd8com account and using real-money gaming features. Disabling preference cookies will mean that your display and game settings are not remembered between sessions.

Specific instructions for managing cookies can be found in the help documentation of your browser (Chrome, Firefox, Safari, Edge, or Opera). vd8com does not currently respond to browser-level Do Not Track (DNT) signals, as there is no universally accepted standard for how these signals should be interpreted.

04 Sharing Your Information

vd8com does not sell your personal data to any third party. We share your information only in the specific circumstances described below, and in each case we require that the recipient handles your data with the same level of care and confidentiality that vd8com applies.

Payment Service Providers

To process deposits and withdrawals, vd8com shares relevant transaction data with our payment processing partners, including the operators of bKash, Nagad, Rocket, and Upay mobile financial services, as well as card payment processors for Visa and Mastercard transactions. The information shared is limited to what is strictly necessary to complete the transaction, such as your account reference, transaction amount in BDT, and the payment method identifier you have provided.

Game Software Providers

The games available on vd8com are delivered by third-party software providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. When you launch and play a game, technical session data such as a session token, player identifier, and stake information is passed to the relevant game provider's servers to enable the game to function. These providers are contractually prohibited from using this data for any purpose other than delivering the game to you.

Legal and Regulatory Disclosure

vd8com may be required by law, court order, or lawful request from a competent regulatory or law enforcement authority to disclose personal data. Where we are legally required to make such a disclosure, we will do so in a manner that is proportionate to the request and consistent with applicable data protection principles. Where permitted by law, we will notify affected players of any such disclosure.

Service Providers and Processors

vd8com works with a limited number of trusted third-party service providers who process data on our behalf, including cloud hosting providers, identity verification services, and customer support platform operators. These providers act as data processors under binding data processing agreements and are permitted to use your data only as instructed by vd8com and for no other purpose.

05 Data Security and Retention

Security Measures

vd8com implements a layered approach to data security. All data transmitted between your device and the vd8com platform is protected by TLS 1.2 or higher encryption. Data stored on vd8com servers is protected by access controls that limit access to authorised personnel only. Our infrastructure undergoes regular security reviews, and we apply patches and updates promptly to address newly identified vulnerabilities.

Passwords are stored in hashed form and are never accessible in plain text, including to vd8com staff. Account access is logged and monitored for unusual patterns. Where suspicious access is detected — for example, a login from an unrecognised device or location — the account may be temporarily locked and the registered email address notified.

Data Breach Response

In the unlikely event of a data breach that poses a risk to your personal data, vd8com will take immediate steps to contain the breach, assess the scope of impact, and notify affected players as soon as reasonably practicable. Where the breach involves sensitive personal data, relevant authorities will be notified in accordance with applicable requirements.

Data Retention Periods

vd8com retains personal data for as long as your account is active and for a defined period after account closure, as required by applicable law and internal compliance obligations. The following retention periods apply as a general guide:

• Account registration data: Retained for the duration of the account and for a minimum of five years following account closure.
• KYC and identity documents: Retained for a minimum of five years following the completion of the verification process or account closure, whichever is later.
• Transaction records: Retained for a minimum of five years in accordance with standard financial record-keeping requirements.
• Gameplay and betting logs: Retained for a minimum of two years from the date of each session.
• Customer support records: Retained for a minimum of two years from the date of the interaction.
• Marketing preferences and opt-out records: Retained indefinitely to ensure we honour your communication preferences.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with any individual.

06 Your Privacy Rights

As a user of the vd8com platform, you have a number of rights over the personal data we hold about you. vd8com is committed to honouring these rights promptly and without unnecessary barriers. To exercise any of the rights described below, please contact the vd8com support team at [email protected] with the subject line "Data Rights Request". We will acknowledge your request within two business days and aim to resolve it within 30 days.

Right of Access

You have the right to request a copy of the personal data that vd8com holds about you. This includes your account registration data, transaction history, KYC status, gameplay records, and any other data tied to your account. We will provide this information in a structured, commonly used format.

Right to Rectification

If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. For changes to core account information such as your name or date of birth, additional verification documents may be required to confirm the change.

Right to Erasure

You have the right to request the deletion of your personal data where it is no longer necessary for the purpose for which it was collected and where there is no legal obligation on vd8com to retain it. Please note that we are required by financial regulations to retain certain transaction and identity records for a minimum of five years; requests to delete this category of data will be declined during the mandatory retention period, and you will be informed of the reason.

Right to Restrict Processing

You may request that vd8com restricts the processing of your personal data in certain circumstances, for example while the accuracy of data is being contested or while a complaint is under review. During a restriction period, vd8com will continue to store your data but will not actively process it except for legal purposes.

Right to Data Portability

Where data has been provided by you directly and is processed on the basis of your consent, you have the right to receive that data in a portable, machine-readable format (such as CSV or JSON) so that it can be transferred to another service provider.

Right to Object

You have the right to object to the processing of your personal data for direct marketing purposes at any time, with immediate effect. You also have the right to object to processing carried out on the basis of legitimate interests, though vd8com may continue processing if there are compelling legitimate grounds that override your interests.

07 Third-Party Services

The vd8com platform integrates with a number of third-party services to deliver a complete gaming and payments experience. While vd8com takes care in selecting reputable and security-conscious partners, we are not responsible for the privacy practices of third-party services once data passes beyond vd8com's own systems under the third party's control.

The following categories of third-party integrations are relevant to your use of vd8com:

• Mobile financial services: bKash, Nagad, Rocket, and Upay process deposit and withdrawal transactions. Each of these services operates under its own privacy policy and is regulated by Bangladesh Bank. When you initiate a payment through one of these services, you are also subject to that provider's data practices.
• Card payment networks: Visa and Mastercard transactions are processed through a certified payment gateway. Card data is handled under Payment Card Industry Data Security Standard (PCI-DSS) protocols and is never stored on vd8com's servers.
• Game providers: Software providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi receive session tokens and game activity data necessary to run their games. These providers are bound by data processing agreements with vd8com.
• Identity verification: Where an automated KYC service is used to verify identity documents, that service receives the document images and returns a verification result. Document data is not retained by the identity verification provider beyond the verification window defined in our contract with them.

vd8com does not embed social media tracking pixels, third-party advertising networks, or affiliate tracking scripts that could allow external parties to monitor your activity on the vd8com platform without your knowledge. Any future integration of this type would be disclosed in an updated version of this Privacy Policy.

08 Changes to This Policy

vd8com reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, changes in applicable law, or the introduction of new features or services on the platform. When material changes are made to this policy, vd8com will notify registered players by email and/or by displaying a prominent notice on the platform for a reasonable period following the update.

The effective date at the top of this document will always reflect the date on which the most recent version came into force. We encourage you to review this Privacy Policy periodically. Your continued use of the vd8com platform after a revised policy has been published and you have been notified of the change constitutes your acceptance of the updated terms.

If any update to this Privacy Policy materially reduces your rights over your personal data or expands the categories of data we collect, we will seek your explicit consent before applying those changes to your account where required by applicable law.

This Privacy Policy was last reviewed in January 2026 and applies to all users of the vd8com platform, including players accessing the site from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and all other regions of Bangladesh. vd8com is an entertainment platform intended for adults aged 18 and above. Please gamble responsibly.